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Afterpay - For orders up to $2,000

For orders up to $2,000 you can use Afterpay’s payment option. Through AfterPay, your purchase will be split into 4 payments, payable every 2 weeks with absolutely no interest or extra fees

How does it work?

STEP 1:

At check-out, select the Afterpay payment option. You will be directed to AfterPay’s website to confirm the option. Afterpay will confirm your eligibility through a soft credit check which does not affect your credit score. There is no need for card details to complete the order.

STEP 2:

The agreed payment period starts once we ship your order. This means you have 30 days after shipment to complete your payment.

STEP 3:

Once you’re ready, proceed to extra-secure payment on ClearPay’s app or website, and use either credit or debit card.

What if I return my item?

If you’re not entirely happy with your purchase, you can return it for a full refund or exchange within 30 days of receipt. Once we receive your purchase, we shall cancel your flexible payment option with ClearPay, and you will be refunded any amount that you have already paid.

Who can I contact if I have questions about Afterpay?

For any queries about Afterpay, including payments, declined orders, or queries about your Afterpay account, please visit the contact us section on the Afterpay website.

Returns:

The customer is only eligible for Returns and Refund if he or she full fills the following conditions:

  • If a Product has a major failure (e.g., unsafe, significantly different from description, or unfit for purpose), you are entitled to a refund, replacement, or compensation. For minor failures, we may choose to repair or replace. These rights apply regardless of our returns policy and have no strict time limit, provided you notify us within a reasonable time.
  • We offer a 30-day returns policy for unworn, pristine Products with tags (excluding engraved, bespoke, or resized items). Refunds exclude delivery costs unless due to our error.
  • Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
  • Our 30 days return policy supplements your 14 days withdrawal rights under CGA .
  • Inspect Products upon receipt and notify us of any issues within 30 days for prompt resolution. For manufacturing faults, we will repair, replace, or refund at no cost, per CGA. Lost or fallen diamonds due to wear are not covered, but we recommend insurance. This does not limit CGA guarantees for quality.
  • At your cost unless faulty; insure packages, as we are not liable for loss in transit unless caused by the negligence of the company.
  • Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed unless due to a manufacturing fault covered by CGA consumer guarantees. Our advice to you is to inspect your item as soon as it arrives, and notify Diamonds Factory for any defect or damage, if you find any issues please contact us on 9-950 8742 or email us at service@diamondsfactory.co.nz.

The jewellery sold at discount prices cannot be replaced at same discounted price.

The delivery costs for returning the product will be customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product.

Note: Please insure the package for the full amount of the purchase when returning your product. Diamonds Factory is not responsible for damage or lost package during shipment unless caused by our negligence.Shipping is at your own cost unless the product is faulty.

Consumer guarantees apply for reasonable time. Your CGA rights are not affected by our commercial warranty.

How to Return Your Jewellery

We offer a 30 day returns policy.

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.


Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Please return all items using a trusted, tracked, and insured courier service. You can use any of the 3 locations to return items or repairs based on which is closest to you.

Christchurch

Level 1, Office 109,
293 Durham Street North,
Christchurch Central City,
Christchurch
(Post Code: 8013)

Auckland

PwC Tower, Level 17 Reception,
15 Customs Street West,
Auckland 1010

Wellington

Diamonds Factory
Plimmer Towers
Level 31
2–6 Gilmer Terrace
Wellington Central
Wellington 6011

We ask that you fully insure the item and keep all documents that were received with your order.

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.

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